Furniture Help

General FAQs

Should I rent or buy?

You can do either with CORT! If your need is temporary, CORT Furniture Rental offers a cost effective and hassle-free solution for most situations. If you would rather own your furniture, CORT Clearance Centers offer showroom quality pieces at up to 70% off of new retail prices.

Does CORT deliver in my area?

CORT has showrooms and clearance centers in over 95 cities across the US! Please check our store locator to find out if we deliver in your area, or contact CORT Customer Service if you need help.

How do I schedule a pickup?

The easiest way to schedule your pickup is to email us with your Lease Number and your desired pickup date. CORT requires minimum 15 day notice to arrange your pickup, however our schedules fill up pretty fast - so the sooner you submit your request, the more likely your desired pickup date will be available. If you would prefer to speak with a CORT representative, you can call your local showroom or CORT Customer Service.

What are CORT's minimum requirements for renting?

CORT has a base monthly miminum requirement that will vary depending on a combination of 2 factors: where you are renting your furniture and how long you would like to rent. If you view your CORT.com Shopping Cart after adding an item, you will see a notification if you have not met the minimum requirement for your situation.

Does CORT require a credit check?

CORT does require a credit check for customers who are using a bank Debit Card, or an International Credit Card. Most bank Debit Cards will have the word 'DEBIT' written on the front of the card. If you are using a US-based Credit Card (with no 'DEBIT' on the front) and sign up for Auto-Pay, CORT does not require a credit check.

Does CORT require a security deposit?

Sometimes. If you are signed up for auto-pay with a major US credit card, no security deposit is required. Otherwise, a security deposit may or may not be required based on the results of your credit check.

What forms of payment does CORT accept?

CORT accepts all major US credit cards (MC, Visa, Discover, JCB and Diner's Club) with no credit check required when you sign up for auto-pay. We also accept debit cards, internationally-issued credit cards, and checks.

Am I required to sign up for auto-pay?

No. While all CORT.com orders completed online are automatically signed up for auto-pay, you can contact your local showroom to have this switched to manual payment, however if you choose not to use auto-pay, you may be required to provide a security deposit based on the results of your credit check.

Does CORT only rent brand new furniture?

Most of CORT's rental inventory has been rented by other customers. CORT's quality control process helps ensure that every piece of furniture we deliver to you is in showroom condition, or we won't rent it!

If I like the furniture, can I buy it?

Sure! CORT offers you the option to buy your rental furniture once the original Lease Term has expired. While your monthly rental payments cannot be put toward your purchase, CORT will offer the furniture to you at a discounted price.

Does CORT have a Rent-to-Own program?

Yes. CORT's Rent-to-Own program is based on 15 monthly payments, and is available in all CORT service areas except IN, PA, MN, SC, and NC. Please contact CORT Customer Service if you would like more information on this program.

How much is delivery?

It varies. Your delivery charge will be calculated based on a combination of your delivery address and desired delivery date. In rare cases, issues such as limited building access may affect the delivery charge.

How soon can CORT deliver the furniture?

CORT can deliver and set up the furniture in as little as 48 business hours (Monday - Friday) in most cases. CORT can deliver in less than 48 business hours in some cases for an additional cost.

Does CORT rent furniture for less than 1 month?

CORT's minimum lease term is 1 month, however if you have a short term event need, such as wedding or tradeshow, CORT Events may be able to provide a solution for you!

Does CORT rent single pieces of furniture?

Sometimes - as long as the rental amount meets the minimum monthly requirement for your delivery area and lease term.

Does CORT rent housewares and appliances?

Yes! CORT offers housewares packages containing essential items for the kitchen, bathroom, and bedroom, as well as refrigerators, washers, dryers, and microwaves.

What is CORT's Customer Protection Plan?

CORT's Customer Protection Plan covers you from damage or loss from fire, flood, tornadoes and earthquakes. The Customer Protection Plan does not cover damages or loss caused by theft, disappearance, gross negligence, misuse or abuse (including damage by cigar or cigarette burns and pets).

Is CORT's website secure?

Yes. CORT promises to protect your personal information and will not share your information with third parties. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. No personal credit card information is ever stored on CORT's servers.

What is CORT's Privacy Policy?

You can view CORT's Privacy Policy here: https://www.cort.com/privacy-legal

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Managing Your Lease

How do I schedule a pickup?

The easiest way to schedule your pickup is to email us with your Lease Number and your desired pickup date. CORT requires minimum 15 day notice to arrange your pickup, however our schedules fill up pretty fast - so the sooner you submit your request, the more likely your desired pickup date will be available. If you would prefer to speak with a CORT representative, you can call your local showroom or CORT Customer Service.

Can I request an exchange or add-on after I've signed my Lease?

Sure! Please contact your local showroom if you need to make changes to your lease after you've signed it.

How do I contact my CORT Administrator?

Your monthly invoice will have the phone number to your CORT Administrator. You can also contact your local showroom or our Customer Service line to be transferred to your CORT Administrator.

What if I need to end my Lease early?

CORT understands that sometimes things change unexpectedly, and we can work with you in some instances to help you fulfill your lease obligations. Please review your Lease Agreement's Early Termination clause, and contact your local showroom for more information.

How do I change my credit card on file?

Contact your CORT Administrator.

I have questions about my bill. Who do I contact?

Contact your CORT Administrator.

How can I make a payment?

Contact your CORT Administrator.

Can I remove CORT's Customer Protection Plan from my Lease?

Yes. If you would like to remove CORT's Customer Protection Plan, simply contact your Homeowner or Renter's Insurance provider and request a 'Certificate of Insurance' (COI) listing CORT as an additional insured or a "Loss Payee". You can email a copy of the COI, or contact your local showroom if you would prefer to fax it.

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Furniture Packages

What is a 'Move-in Ready' package?

This is a package designed to help you furnish your entire home with a few simple clicks. You select your preferred package, and our team of expert designers will select matching pieces for your living room, dining room, and bedroom. We can even deliver and set up your furniture before you arrive - leaving you to enjoy your new furnishings hassle-free.

What is a 'Rent by the Room' package?

'Rent by the Room' allows you to furnish your home room by room. Each package consists of select pieces matched together to create a distinct style. Unlike 'Move-in Ready', you can view the actual pieces that make up the package when you 'Rent by the Room'.

What is in a Student or Military Package?

CORT's Student and Military packages are similar to our 'Move-in Ready' packages, but created with the built-in discounts that we offer students and active duty military personnel. Each package consists of a living room, dining room, and bedroom set of showroom-condition pieces. CORT offers three different package options to suit your individual space and lifestyle needs.

If I don't need all of the pieces in a furniture package, does the monthly rate change?

No - however we are able to make limited substitutions if your space or lifestyle needs require different pieces in a given package.

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Military

Do you give discounts to active duty military?

Yes! The pricing reflected in the Military packages includes special discounts.

What happens if I am ordered to relocate before my lease expires?

CORT has a 'Military Out' clause for active duty personnel. If you are relocated before your lease expires, we will work with you to get your furniture picked up early, and we can assist in furnishing your new destination if the need arises!

I have roommates. How many names can be on a Lease?

Typically, we will only put one name on a Lease. If you need to put more than one name on a Lease, please contact your local showroom.

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Student

Do you give discounts to students?

Yes! The pricing reflected in the Student packages includes special discounts.

I am a student, but the credit card I am using is in my parent's name. Who's name should I put the Lease under?

The Lease should be in the name of the person paying for the rental. If you are using a credit card with your parent's name on it, the Lease should be put under that name.

I have roommates. How many names can be on a Lease?

Typically, we will only put one name on a Lease. If you need to put more than one name on a Lease, please contact your local showroom.

What is CORT's Student Referral Program?

CORT's Student Referral Program offers students a $50 gift card for each customer that is referred to CORT and signs a Lease. CORT will send a $50 gift card to both the referrer and the new customer.

Can CORT provide information on student furniture rental in other languages?

Yes! Please click on one of the documents below for information:

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Buying Furniture

Does CORT purchase furniture from individual sellers?

No. We maintain our high standards with inventory through a rigorous quality control process. If you are interested in become a CORT vendor, please call our Corporate Office at 703.968.8500.

If I like the furniture I'm renting, can I buy it?

Sure! CORT offers you the option to buy your rental furniture once the original Lease Term has expired. While your monthly rental payments cannot be put toward your purchase, CORT will offer the furniture to you at a discounted price.

If I buy furniture at a CORT Clearance Center, can it be delivered?

Yes! CORT Clearance Centers offer you the option to pick up your furniture OR have it delivered for a fee.

Does CORT sell new furniture?

Sometimes, but the majority of CORT's Clearance Center inventory has been rented by other customers.

Where are CORT's Clearance Centers located?

CORT has Clearance Centers located across the United States. Use the store locator on our Clearance Center Page to find one near you!

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Office Solutions

Does CORT rent office equipment such as copiers or fax machines?

No. CORT offers furniture solutions and some appliances such as microwaves and vacuum cleaners, but we do not offer office equipment.

I can only request a quote for my Office order - why can't I finalize my order online?

CORT understands that smart investments in your business are key to its success. Our experienced Workplace Solutions specialists evaluate your situation to deliver a solution tailored to your needs. Due to this high level of Customer Service interaction, we do not offer a full checkout for online Office orders.

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Other CORT Services

I am relocating within the United States. How can CORT help me?

We've built our business on finding solutions for customers who are relocating. CORT's Destination Services and Apartment Search services can help with anything from simply finding an apartment to obtaining government-issued documentation (such as a driver's license or Social Security card).

I am leaving the US and relocating in another country. Can CORT assist me?

We sure can! Roomservice by CORT is our full-service company in the UK for assistance with anything ranging from simple furniture rental to relocation services and home staging. CORT also has exclusive partnerships with the leading furniture rental companies in over 75 countries across the Americas, Europe, the Middle East, Africa, and Asia. Please visit CORT Global for more information.

Does CORT provide Home Staging services?

Yes! CORT Home Staging works with both professional stagers and individuals wanting to stage their own homes.

Can CORT provide furniture for short term events?

Sure! CORT Events can provide solutions for weddings, tradeshows, meetings, or other short term special events.

What other services does CORT offer?

From disaster relief to partnerships with government and national accounts, CORT offers Solutions for almost any furniture rental need.

How do I claim my ApartmentSearch.com Reward?

Visit our Apartment Search site to find out how to claim your reward, or call us at 877.481.2675 if you have any questions!

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Contact Us

How can I contact CORT Customer Service?

Customer Service Hours:

Monday-Friday (8am-8pm CST) and Saturday (9am-5:30pm CST)

Phone:

U.S.A. customers can call CORT toll free on 888.360.2678.
Customers outside of the U.S.A. can call CORT at +1.512.900.6904.

Request Help:

Complete the form to the right, or @CORTHelp.

In-Store:

If you have a question for your local CORT showroom or CORT Clearance Center you can contact them directly. Find your nearest CORT location:

CORT Locations

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