CORT Responds to
Updated: April 2, 2020
To All Our Valued Partners and Clients,
As we’re all aware, the ever changing COVID-19 pandemic is causing a number of personal and professional challenges for everyone. We are doing our best to make certain we can fulfill our commitments to you and provide services wherever and whenever possible.
Effective Friday March 20, 2020 all of our CORT showrooms across the US will be closed to customer traffic. Our online CORT.com and CORTconnect systems will not be impacted by this change. Sales and customer service personnel will be available by phone or email/CORTconnect to answer any questions or facilitate anything you may require.
We have municipality and state differentiation where “shelter in place” mandates have been issued that require those rental/retail sales establishments to have employees work from home where possible but be in their homes regardless. Where the local and state governments have not issued such a mandate, we will allow our team to continue to use the showrooms (albeit closed to the public) to conduct customer assistance and the facilitation of our services.
In our distribution centers, we will remain open for essential services (deliveries and pickups) that may include our work with insurance housing, supportive housing, government agencies and first responders who are dealing with this pandemic. As you might imagine, this is a very fluid situation and may change daily based upon CDC, NIH or other governmental agencies notifications and guidance. We will update you as changes arise in our ability to service your business.
In addition, to help balance the personal needs of our team, we’ve instituted a four-day work week beginning Monday March 23, 2020. That schedule will require us to keep our distribution centers closed on Wednesdays. There will be no delivery or pickup capabilities on Wednesdays. This too is a very fluid situation and may require revision as we see what responsibilities or circumstances we’re confronted with.
We value the trust you place in CORT every day to provide high quality products and services, especially in such precarious times. If there is anything we can do to assist you or your organization, please let us know how we can help.
Stay resilient, positive and above all else healthy.
President & Chief Executive Officer
For the most up to date information regarding COVID-19 please go to the CDC Website.
As you can imagine, this situation is fluid and will change. Please check back here for updates.
As our company responds to COVID-19, the safety and wellbeing of our customers, employees and partners is always our top priority.
We are closely monitoring the guidance of the World Health Organization (WHO) and the Centers for Disease Control (CDC) regarding the Coronavirus (COVID-19).
Our goal is to meet our customers’ needs while doing our part to take proactive measures to help keep everyone safe.
In order to maintain a safe environment and address customer concerns:
We have enhanced the process and frequency used to clean our furniture before and after each rental. We are paying special attention to touch points such as chairs, drawer handles, hard surfaces, lamp switches, upholstery and mattresses.
We continue to have our delivery teams clean and disinfect our product thoroughly upon arrival with additional focus given to surfaces and high touch areas.
In both our Housewares and Party Rental operations we continue to conform to local and state health laws regarding the processing of tableware, dishes and linens, which includes using industrial sanitizers in our machines used to clean our products.
We are cleaning our facilities frequently with recommended sanitizing products.
We are taking steps to ensure the welfare of our employees by following CDC recommended personal health practices which include instructing employees who feel ill to stay home and consult their healthcare providers.
For more information, please see updates from Jeff Pederson, President and CEO of CORT:
CORT Residential & Workplace Furniture Rental
Due to the directions of the CDC regarding social distancing and ‘shelter in place’ orders in select areas of the country we have decided to close our Furniture Rental Showrooms to the public.
We are still open for business online at cort.com and by phone.
Please also note that we are closed for deliveries and pickups on Wednesday, Saturday and Sunday.
CORT Furniture Outlet
Due to the directions of the CDC regarding social distancing and ‘shelter in place’ orders in select areas of the country we have decided to close our Furniture Outlets to the public.
We are still open for business online at cortfurnitureoutlet.com and by phone.
Please also note that we are closed for deliveries on Wednesday, Saturday and Sunday.
During these challenging times, CORT Events is here to support you as we make your safety and health our top priority. All facilities have implemented enhanced sanitation techniques, as well as added precautionary measures for onsite employees. As we continue to monitor updates from the Centers for Disease Control (CDC), our teams are constantly adapting our policies and procedures to ensure the well-being of our employees and customers alike.
With the exception of existing and developing mandated business closures, CORT Events operation teams will fulfill all existing and future orders as promised.
For more information, please read a letter from Damon Ross, Group VP:
CORT Party Rental
At this time when the news is dominated by Coronavirus, I wanted to personally reach out and let you know that we are vigilantly following our current FDA mandated protocols and have added additional measures. The safety of our customers and employees is always our top priority.
What we are doing to ensure the health and safety of our employees:
Our Safety & Security Team is continually monitoring the situation and has been providing our employees with updated tips and guidance from the CDC and local health authorities on healthy workplace habits.
As always, we are taking steps to ensure the welfare of our employees. This includes instructing employees who feel ill to stay home and consult their healthcare providers.
We have hand sanitizer stations throughout our warehouse locations and delivery vehicles readily available for our employees to use.
As an extra safety precaution, we have mandated the use of surgical gloves for all operational employees while carrying out their daily duties.
For more information, please read a letter from Phil Heidt, Area Manager:
As of March 20, 2020:
CORT Party Rental Showrooms are closed to the public
Our focus has moved to supporting medical relief efforts in our community
We are still operating and will fulfill all current and future orders for our customers
We are accepting appointments via Zoom and Facetime, Monday through Saturday
Our Team can be reached by phone at 425-953-1444 or email us
CORT Global Network
As CORT continues to closely monitor the global developments related to the Coronavirus (COVID-19), our first priority is to maintain the health and safety of our clients and employees. As such, we have implemented enhanced protocols based on the latest information provided by the CDC.
The CORT Global Network’s efforts are guided by local and national government counsel as well as the best information available from health authorities around the world (WHO, CDC, etc.). CORT is maintaining open lines of communication with our global partners as we all work to adapt to this very fluid situation.