Frequently Asked Questions

Renting with CORT is simple and flexible. You choose what you want, and we handle delivery, setup, and pickup.

1. Select the type of space to furnish
2. Choose the furnishings that will work for you
3. Schedule your delivery

Visit How to Rent Furniture to learn more.

If you’re unsure of your next move or don’t want to commit to owning furniture, renting with CORT is a great option. Rent what you need now and buy later only if it makes sense for you.

When you’re ready to buy, visit a CORT Furniture Outlet for high-quality, previously leased and gently used furniture at affordable prices.

What is first‑month partial rent?

If your furniture delivery doesn’t start on the first day of the month, your first month’s rent is prorated. You only pay for the days you have the furniture during that initial month.

What will I pay upfront?

Your initial payment includes the first‑month partial rent plus any applicable one‑time fees (such as delivery, setup & pickup fee) and optional services. Your total will be clearly shown at checkout before you place your order.

When does full monthly rent begin?

After your first partial month, you’ll be billed your regular full monthly rental amount, plus applicable taxes, starting on the first day of the next month.

The CORT Customer Protection Plan* (CPP) covers the full replacement cost of the furniture if it is damaged or lost due to natural disasters or extreme weather events during your lease. This coverage excludes theft, disappearance, gross negligence, misuse, pet damage, or abuse of property.

The Customer Protection Plan cost is equivalent to 12% of your monthly base rent and is added to your monthly payments.

If you have a CORT.com account:

1. Log in and go to My Leases
2. Select Update Payment Card
3. Add or edit up to 5 saved credit cards and choose the primary card for Auto-Pay.

If you don’t have a CORT.com account, call 1.833.981.0080 and our Customer Service team can update your card manually.

You can delete saved cards in your CORT.com account. Cards set to Auto-Pay must be replaced with another card before deletion.

If you need assistance, call 888.360.CORT.

No. Online orders are automatically enrolled in Auto-Pay, but you can switch to manual payments by contacting 888.360.CORT.

Note: Opting out of Auto-Pay may require a security deposit.

Our top priority is the safety and wellbeing of our customers and employees. CORT follows the CORT Clean Certified™ process, which includes enhanced cleaning, sanitizing, and inspection procedures for every piece of furniture before it enters your home.

This process ensures all items meet strict cleanliness and safety standards. For more details, please visit our CORT Clean Certified page.

Yes. CORT offers comprehensive housewares packages that include everyday essentials like pots and pans, dishes, glassware, utensils, bedding, pillows, towels, and even items like shower curtains and small kitchen appliances (e.g., toasters, coffee pots, and blenders). These packages are designed to make your home truly move‑in ready from day one—no extra shopping required.

We also rent electronics and major appliances, including refrigerators, washers, dryers, and microwaves, and even vacuum cleaners so you can outfit your entire home with everything you need.

The Move-in-Ready® package lets you furnish your entire home with just a few clicks. Simply choose the package you prefer, and our expert team will select coordinated furniture for your living room, dining room, and bedroom. We can even deliver and set up everything before you arrive.

CORT's Student and Military packages are similar to our Move-in Ready® packages but include built-in discounts. Each package includes showroom-condition furniture for your living room, dining room and bedroom, with three package options based on space and lifestyle.

No. Package pricing stays the same even if you don’t use every piece, but we can make limited substitutions if your space requires different items.

The 3D shopping experience works on both desktop and mobile devices. You can view, zoom, and rotate interactive models of our furniture. Click here to learn more.

CORT helps active-duty military families adjust quickly. If you meet any of the qualifications below, you can end your lease with a simple 30-day written notice:

• The lease holder receives change-of-station orders 75 miles or more from delivery warehouse.
• The lease holder is discharged, released, retires, or separates from the military.
• The lease holder is deployed for more than 90 days.

CORT's student package pricing is available to:

• Students accepted to or enrolled in a college or university
• Parents renting on behalf of a student
• Faculty and staff with a valid ID or proof of employment.

A student ID, enrollment document, or employment verification is required.

Yes. Information is available in:

• Arabic
• Chinese
• Korean
• Spanish
• Portuguese
• Russian
• Japanese

CORT can usually deliver and set up your furniture in as little as 48 hours (Monday-Friday).

Delivery times may be delayed during severe weather events or peak seasons. If you need service urgently, call 888.360.CORT.

To schedule your pickup, log in to your CORT.com account and select Support, or email us at [email protected]. You can also call 833.981.0080 (press 1) with your lease number and requested pickup date.

Per your lease agreement, pickup requests must be submitted at least 15 calendar days in advance. This helps us better coordinate your preferred pickup time. The sooner you reach out, the more likely your desired date will be available.

Important: Failure to schedule a pickup at least 15 calendar days in advance may result in an additional Pickup charge.

CORT uses a simple three-level grading system. Pricing and discounts are based on condition:

• New Condition: Brand-new or never leased. May be slightly higher but still offered at Outlet-level savings.
• Used Condition: Previously leased and may have minor imperfections. Professionally cleaned, sanitized, and inspected.
• Bargain Condition: Previously leased with more visible wear. Ideal for customers comfortable with signs of use or DIY touch-ups and offered at the lowest prices.

No. CORT does not buy furniture from individual sellers. We only source inventory through our own controlled processes to maintain consistent quality standards. If you’re interested in becoming a CORT vendor, please call our Corporate Office at 703.968.8500.

CORT provides customized workplace solutions. Because every business has unique needs, our specialists review your request and create a tailored recommendation before completing your order.

This high-touch service is why full online checkout is not offered for office or workplace rentals.

Yes. Roomservice by CORT supports customers in the UK, and CORT has exclusive partnerships with leading furniture rental companies in 80+ countries across the Americas, Europe, the Middle East, Africa, and Asia.

Visit CORT Global Network for more information.

CORT provides solutions for residential, commercial, government and global customers, including:

• Disaster relief support
• Government and national account partnerships
• International services through the CORT Global Network
• Full-service event rental through CORT Events and Party Rental

CORT's Referral Program gives a $50 gift card to both you and each friend you refer who signs a lease.

Sign up here: https://www.cort.com/refer-a-friend

When your lease term ends, you can:

• Keep renting with no action required
• Swap items for a new look
• Return everything by scheduling a pickup
• Buy the items you love and return the rest

This usually happens for one of two reasons:

1. You used guest checkout with a different email address than the one on your CORT.com account. Leases only appear if the email address on the lease matches the email on your online account.
2. You created your lease in a showroom using a different email address. Showroom and online accounts must be the same email to sync.

If neither applies, contact Customer Service at 888.360.CORT.

1. Visit our homepage and click Rent for Home.
2. Log in using the person icon in the top right corner.
3. Once logged in, select Leases from the navigation.
4. Your active online-eligible leases will appear under My Leases.

Try the following:

1. Log out of your account.
2. Clear your browser cookies.
3. Log back in and check My Leases again.

If the issue continues, contact 888.360.CORT for support.