Furniture Help

How can I contact CORT Customer Service?


Customer Service Hours:
Monday - Friday (8am- 8pm CST) and Saturday (9am-5:30pm CST)

Phone:
U.S.A. customers can call CORT toll free on 1.888.360.2678.
Customers outside of the U.S.A. can call CORT at 1.512.900.6904.

Request Help:
Complete the form to the right, or @CORTHelp.

In-Store:
If you have a question for your local CORT showroom or CORT Clearance Center you can contact them directly. Find your nearest CORT location:


CORT Locations




FAQ Topics



Furniture Rental

Why rent furniture?

Renting furniture is a cost effective and convenient alternative to purchasing furniture for most temporary situations. Once you purchase something, it is your responsibility to set up, store and dispose of it. This can become a burden when you are living somewhere for a short period of time like six months or even a year or two. In a lot of cases, it is better to rent. When you rent from CORT, we deliver and setup your furniture and when you leave, we pick it up for you. This allows you to concentrate on the more important items during your transition.

Will our furniture and housewares be brand new?

CORT only rents and delivers items that are in showroom condition.

How quickly can I receive the furniture once I place my order?

CORT can typically deliver and set up your furniture in as little as 48 business hours (Monday-Friday). Need it even faster? We can arrange for that at an additional cost in most areas. Please contact a CORT representative at 1-888-360-2678 for more information.

What is covered in your Customer Protection Plan?

CORT's Customer Protection Plan covers you from damage or loss from fire, flood, tornadoes and earthquakes. The Customer Protection Plan does not cover damages or loss caused by theft, disappearance, gross negligence, misuse or abuse (including damage by cigar or cigarette burns and pets).

All online orders include the Customer Protection Plan. If you would like to list CORT on your home owner's/renter's insurance policy as a "Loss Payee" and email/fax to us a copy of your certificate of insurance stating such, we will gladly waive the Customer Protection Program fee from the date we receive your certificate of insurance forward.

Do you have minimum order requirements?

Yes. CORT has a base monthly minimum requirement. This varies for each area. Contact your local CORT representative to find out more information.

Can CORT deliver my furniture to a new location before I arrive?

Yes. CORT can deliver your rental selection before you arrive to your new location. In order to make the delivery, CORT must have entry access to the location. Once you place your order online, a CORT representative will telephone you to finalize delivery and arrange any special delivery requests.

When my lease expires, do you automatically pick up my furniture?

No. You must call to schedule the pickup of your rental furniture. We recommend calling to give your pick up notice 15-30 days in advance. If you choose to keep your furniture for longer than the agreed upon date, your lease will be extended on a month-by-month basis with no premium charge.

What if I need to break my lease?

Furniture leases are legally binding contracts. Please contact a CORT representative at 1-888-360-2678 for more information.

Can I choose the delivery date and time?

Yes. As long as the date is available and scheduled 48 business hours in advance. During checkout you will be able to view and select delivery days that are available for your area. Once your order is complete a CORT representative will call you to finalize the delivery time.

Can I purchase the furniture at the end of my lease?

Monthly rental payments cannot be put toward purchase; however, a discounted rate at the end of your lease is often available.

How do I rent online?

CORT has many locations across the U.S.A.. First you will need to enter the City or Zip code for the location you want the furniture delivered to. If that area is serviced by a CORT location, you will be shown that location's available inventory. Next you can choose the items you want to rent. CORT offers several rental options depending on the level of customization you require:

  • Move-In Ready - these packages are put together by CORT's design experts. You choose the grade of furniture you require and we do the rest.

  • Rent By The Room - here you can easily add pre-configured Living Room, Dining Room and Bedroom sets.

  • Rent By The Piece - all of our available stock is showcased here and you can mix and match items for a truly customized home.

At any point you can mix, match and add items from any of these areas. For example, you could select a pre-configured Living Room set but also add on a Rug, Floor Lamp and Artwork from our By The Piece collection.

You can change the lease length you require at any time before you sign the lease. CORT offers rental rates from 1 month to over 12 months.

Once you have selected your lease length and the items you want to rent, proceed to checkout. In order for CORT to calculate delivery fees, taxes and to show you available days for delivery - we will need to have a delivery address. If you do not know your delivery address and just require a quote, please contact customer service on 1.888.360.2678.

After you have added your delivery address, CORT will calculate any fees and taxes that are applicable. There is a lease agreement that you will need to accept and then you can enter your credit card information. All orders placed on CORT.com are set up as auto-pay on the credit card you provide. Your card will be billed the monthly rental rate at the beginning of each month as long as you rent furniture. Your first payment online is called "Pro-Rated First Month's Rent" - this is comprised of a pro-rated rental amount based on the day that you order, any taxes and all delivery and installation fees.

Once you have accepted the lease and paid, then a local CORT representative will call you within one business day to arrange final delivery time and any special delivery instructions.

How long do I have to rent furniture?

CORT's minimum lease is one month. Online, you can select to rent furniture for 1,2,3,4,5,6,7,8,9,10,11 or 12+ months. Our rental pricing changes based on the length of lease you select.


Payment

What forms of payment do you accept?

CORT accepts the following payment methods: American Express, Mastercard, Visa, Discover, JCB and Diner's Club.
CORT also accepts debit cards, internationally-issued credit cards and checks but these may require a credit check and/or security deposit.

How am I billed each month?

All online transactions are set up with auto-pay with the credit card you provide at the time of checkout. Your credit card will be billed for the total monthly rent at the beginning of each month. If you need to change your payment method, please call 1.888.360.2678.

Is there an alternative to auto-pay?

All online transactions are set up as auto-pay each month. However if you do not wish to use this method, our showrooms would be happy to assist. Please note, non-autopay transactions may require a credit check and/or security deposit. A CORT representative will create a secure profile for you where you will answer a few questions along with providing your social security number to complete the credit application process. Upon credit approval, CORT can deliver and set up your furniture in as little as 48 business hours.

What is the "Initial first month's rent"?

CORT sets up auto-pay beginning on the 1st of the next month after your lease commences. Your "initial first month's rent" is what you are charged at the signing of your lease. This is a pro-rated amount for furniture rental and taxes and includes any one-time delivery and installation fees and taxes.

For example: if you sign a lease on 15th September with a delivery on the 18th of September - your initial first month's rent will be for the cost of furniture rental & taxes for the 18th to 30th of September, plus any delivery and installation fees and taxes. Your full-first month rent will be charged on October 1st.

Why does my Delivery/Billing Name need to match the name on my credit card?

CORT requires that the name on a credit card exactly match the name of a person who signs the lease online. If you would like to rent furniture for someone else or your company is paying for your furniture, please check the "Bill to anyone other than yourself" box. A CORT representative will be happy to assist you from here.


Delivery / Taxes / Fees

What are CORT's delivery fees?

Delivery fees will vary depending on area and time frame. Delivery includes setup, installation and pick up of your rented furniture. Because these fees are based on delivery area and time, we do not offer an estimate until you enter your delivery address during the check-out process.

What taxes does CORT collect?

CORT collects all applicable sales tax on the rental of furniture and if the jurisdiction requires it, delivery and installation fees.

What is the Housewares Installation Fee?

CORT makes your home move-in ready with our Housewares installation service. When you rent a linen package, kitchen package or a bathroom package; CORT representatives will unpack the items, make the beds, put away all of the kitchen items and set up your bathroom, so everything is ready for you in your new location. Once your lease is over, we will return and package everything up, so you don't need to worry about it.


Website Security

Is CORT's website secure?

Yes. CORT promises to protect your personal information and will not share your information with third parties. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. No personal credit card information is ever stored on CORT's servers.

What is CORT's Privacy Policy?

CORT's Privacy Policy may be viewed here: http://www.cort.com/privacy-legal


Customer Service

How can I contact CORT Customer Service?

Customer Service Hours: Mon-Fri (8am- 8pm CST) and Sat (9am-5:30pm CST)
Phone: U.S.A. customers can call CORT toll free on 1.888.360.2678.
Customers outside of the U.S.A. can call CORT at 1.512.900.6904


Office and Commercial Furniture

What services does CORT offer for Office and Commercial furniture?

CORT offers multiple services for commercial customers, including:

  • Office Furniture Rental
  • Professional Space Planning
  • Capital conservation strategies
  • Flexible lease terms
  • Green and sustainable furniture solutions
  • Delivery and set up in as little as 48 hours

Can I rent Office and Commercial furniture online?

Currently CORT does not rent Office and Commercial furniture online. You can however download an office furniture catalog and contact a CORT representative who will be able to assist you complete your lease. To view a catalog visit http://www.cort.com/office-furniture-rental/commercial-furniture

Does CORT rent office equipment?

CORT rents all of the office furniture you may need, such as desks, chairs, filing cabinets and cubicles. However we do not rent office equipment (phones, faxes, copiers, printers etc...).


International (Non-US Customers)

I am moving to the U.S.A. Can I rent furniture?

Yes. If you are moving to the U.S.A., CORT can help you locate an apartment and rent furniture. In order to rent furniture you will need to complete a credit check and provide proof of employment in the US. There is also a required security deposit.

I am moving to the U.S.A. as a Student, can I rent furniture?

Yes. If you are moving to the U.S.A., CORT can help you locate an apartment and rent furniture. In order to rent furniture as a student you will need to complete a credit check and provide proof of enrollment at your school. You will also need to provide your I-20 and documentation of your means of support while in the US. There is also a required security deposit.

I am leaving the U.S.A. Can you help me rent furniture in another country?

Yes. CORT has a full-service company in the UK (http://www.roomservicebycort.com/) as well as exclusive partnerships with the leading furniture rental companies in over 60 countries worldwide. So whether your assignment takes you to Argentina, Japan or UAE, CORT can assist you in renting furniture so everything is ready before you even arrive. For more information visit http://www.cortglobal.com .

I am leaving the U.S.A. Does CORT offer any other services other than furniture rental?

Yes. CORT's Destination Services team can help with everything from helping with Government Documentation and home finding to school assistance and language services. For more information visit http://www.cort.com/relocation/destination-services/international-services or call a Destination Services representative on 1-888-459-0031.


CORT Destination Services

I am relocating. Does CORT offer any services other than furniture rental?

Yes. CORT's Destination Services team can help with everything from area orientation and home finding assistance to settling-in services and much more. For complete information visit http://www.cort.com/relocation/destination-services or call a Destination Services representative on 1-888-459-0031.

I am leaving the U.S.A. Can CORT help me?

Yes. CORT's Destination Services team can help with everything from helping with Government Documentation and home finding to school assistance and language services. For more information visit http://www.cort.com/relocation/destination-services/international-services or call a Destination Services representative on 1-888-459-0031.


Buying Furniture (CORT Clearance Centers)

Does CORT sell furniture?

Yes. CORT's Clearance Centers sell previously rented furniture at discounts of up to 70% off new retail prices. To find out more visit http://www.cortclearancefurniture.com

What kind of furniture is offered at the CORT Clearance Centers?

CORT offers both home and office furniture all built to CORT specifications for quality craftsmanship.

Where does the furniture come from?

Furniture in our CORT Clearance Centers comes from our inventory of previously rented furniture that may have been rented for corporate executive apartments, staged homes, temporary apartments and offices.

Is delivery available?

Yes. CORT Clearance Centers offer delivery and set up in your home, apartment or office.

Why would I want to buy pre-leased furniture?

The furniture we rent at CORT is made to our specifications and attention to detail. It must be made of quality craftsmanship to hold up to being moved around during its rental life. We have been in the furniture business for more than 40 years and have custom requirements for our manufactures. This is what you are getting in our CORT Clearance Centers - tremendous selection of quality furniture that's built to last.


Apartment Search

Why should I use ApartmentSearch to find an apartment?

At ApartmentSearch by CORT, we're the apartment relocation experts! Our service is FREE to renters, making finding a home easy. We have the most experienced team of licensed residential leasing professionals and we offer complete ApartmentSearch and relocation services.

We maintain a comprehensive, searchable database of thousands of apartments, condos, lofts and townhouses for rent or lease, giving you immediate access to a wide range of properties to call home.

We save you time and frustration by showing you only the rental properties and apartments that fit your specific needs and wants. We don't waste your time showing you anything else.

If you are looking for a home to buy, we will work with your realtor to satisfy your temporary housing needs, including finding short-term leases or temporary apartment rentals.

We save you money by informing you of all special promotions and offers at the communities and we can show you the apartments with the most competitive rates in town. Conveniently compare apartment rental rates right from your desktop.

We can provide transportation to view apartments as well as help you find and secure the lease on your new apartment home.

We can provide you assistance with utility hookup and information about the area to which you are moving.

For more information visit http://www.apartmentsearch.com/


Students

Does CORT offer any student specials?

Yes. CORT's design team has put together several packages, specifically designed and priced for Students. These packages are already pre-configured, you just choose the options and we do the rest. To view our Student package start here: http://www.cort.com/student

Why should I rent furniture as a student?

Just a few of the reasons are:

  • Convenient delivery, set up and pick up.
  • No heavy lifting or assembly required
  • Durable and great looking furniture

What is the minimum length I can rent furniture for?

Nine months is the minimum amount of time CORT offers furniture rental for our student specials. However we do have many other options if you need to rent furniture for a shorter period of time.

What if I have a roommate?

CORT offers special packages for roommates. Simply add a 2nd, 3rd or 4th bedroom when customizing your Student Package. All leases can only be under one name.

Do I need to provide a Student ID?

Yes. You need to provide proof you are a student to receive the pricing on the student packages. If you are unable to provide a student ID, there will be an increase in your monthly rental amount or a cancelation of your lease.

Can I purchase furniture from CORT?

Yes. CORT's Clearance Centers sell previously rented furniture at discounts of up to 70% off new retail prices. To find out more visit http://www.cortclearancefurniture.com

I am moving to the U.S.A. as a Student, can I rent furniture?

Yes. If you are moving to the U.S.A., CORT can help you locate an apartment and rent furniture. In order to rent furniture as a student you will need to complete a credit check and provide proof of enrollment at your school. You will also need to provide your I-20 and documentation of your means of support while in the US. There is also a required security deposit. Please contact Customer Service for full details.

Do you have any information in other languages ?

Yes. CORT has information for Students in multiple languages. Please download the documents below:


Student Referral Program

How can I participate in the CORT Student Referral Program?

As a CORT customer, you will be rewarded with a $25 Visa gift card every time you send us the name of a friend and they rent a furniture package from CORT.

How quickly will I receive the $25 Visa gift card?

Once your friend's furniture has been delivered, it generally takes 5 to 7 business days to mail the gift card to you. You will receive an email from CORT letting you know that the furniture has been delivered and when to expect to receive the gift card in the mail.

What information does my friend need to ensure I am credited with the referral?

Your friend will need to provide CORT with your name and Referral Code (this is the same number as your Lease ID) at the time they place their order.

Can I receive more than one $25 Visa gift card?

Yes. You can receive a maximum of 20 gift cards in a calendar year. If you're interested in becoming more active in promoting CORT furniture rental services, contact us at studentreferrals@cort.com for information on our Student Ambassador Program.

Does my friend also get a $25 Visa gift card?

Yes. Once their furniture has been delivered, we will mail them a $25 Visa gift card. It generally takes 5 to 7 business days after the furniture has been delivered to mail the card.

When do I get the $25 Visa gift card?

Your $25 Visa gift card will be mailed 5 to 7 business days after your friend's furniture has been delivered.

What do I do if my gift card doesn't arrive?

Once your friend's furniture has been delivered, your $25 Visa gift card will be mailed within 5 to 7 business days. If your gift card hasn't arrived within two weeks of when your friend's furniture was delivered, you may call our Customer Service Center at 855-435-9133 or send an email to studentreferrals@cort.com.

Does it matter if my friend goes to a different school?

No. CORT offers its furniture rental service throughout the U.S. Visit http://stores.cort.com to find the CORT location closest to where your friend is living to confirm we deliver to their area.

Can I refer friends after I stop renting from CORT?

Yes. You can continue to refer your friends even after you have stopped renting from CORT. You can continue to share the same Referral Code you used while you rented from CORT.


Government Accounts (GSA)

Is CORT on any GSA Schedules?

Yes. CORT Business Services is on GSA Schedule to provide the following services:

Schedule 71 - Furniture and Furnishings

  • Office Furniture Rental, SIN 711 97
  • Residential Furniture and Housewares Rental, SIN 71 297

Schedule 48 - Transportation and Travel Solutions

  • Additional Services, SIN 653 4

Where can I find more information about CORT's GSA offerings?

We have a sales team dedicated to government accounts.
Phone: 1-888-GSA-CORT (1-888-472-2678)
Fax: 1-301-333-3530
Visit http://www.cort.com/furniture-rental/government-accounts for more information.

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